Cebu Pacific uses an automated system to identify which flights qualify. Offers are sent to selected passengers on such qualified flights. Please note that not all passengers will receive an offer, and availability may vary depending on timing, travel dates, and other operational factors.

There’s no need to apply. If your booking is eligible, Cebu Pacific will notify you directly as indicated above. You can accept the offer and follow the instructions provided to complete the process.

• Baggage & Other Add-ons: These will be automatically transferred to your new itinerary.

• Seat Selection: If the previously selected seat is unavailable on the new flight, a new one will be auto assigned during check-in, or the customer may request for a refund.

• CEB Transfers: Automatically rebooked to match your new flight

• CEB Travelsure: You must contact Chubb to reschedule your travel insurance.

Yes. If you prefer not to accept the offer, simply select the “Keep My Flight” option to keep your original travel plans intact. If you don’t accept the offer, your original flight booking will remain unchanged. You are under no obligation to accept any offer.

It depends on the type of offer you receive:

• If you are offered a Flight Swap, you may choose to accept the offer for only one segment (e.g., your departing or return flight) and keep the other segment unchanged, subject to availability. Each segment is treated independently, and your decision will only apply to the segment you select.

Each offer will clearly indicate whether it applies to one or both segments of your itinerary. Please review the offer carefully before accepting.

If your offer includes an alternative flight (a “Flight Swap” option), you will be able to select one of the available flight options at the time of acceptance. These are real-time options and subject to availability. Once confirmed, your flight will be guaranteed on the new itinerary.

You will receive the incentive amount stated in the offer, in the form of Travel Fund credits issued by Cebu Pacific. These credits can be used to book future flights and purchase add-ons with Cebu Pacific.

If you use only part of your Travel Fund credits, the remaining balance stays in your Cebu Pacific account and can be used to book future flights and purchase add-ons. Your Travel Fund credits do not expire, giving you the flexibility to use it at your convenience.

The amount of Travel Fund credits offered is dynamically calculated based on different factors such as the commercial strategy of Cebu Pacific. The goal is to create a fair and balanced offer that provides value to the passenger.

Please note that no personal sensitive information is used to calculate the offer, and all passengers are treated fairly and in accordance with applicable consumer protection laws.

No. Incentive is only provided in the form of Travel Fund credits. These credits offer flexibility and can be used as a form of payment for booking a new flight and purchasing add-ons with Cebu Pacific in the future. The value and usage conditions are outlined in each offer.

If Cebu Pacific approves your “Flight Swap” request, the full Travel Fund amount stated in the offer will be issued to the primary contact person listed in the original booking. The Travel Fund will be credited to the MyCebuPacific account associated with the email address provided at the time of booking.

If your booking includes multiple passengers, the full amount will not be split individually—it will be issued as a single Travel Fund credit to the account of the person who made the booking. Cebu Pacific will send a confirmation email once the Travel Fund is available.

The Travel Fund will appear in your MyCebuPacific account within 24 hours from acceptance of the offer.

For more details on how to redeem your Travel Funds credits, please visit: <travel-fund-link>https://help.cebupacificair.com/article/ceb-flexi-and-travel-fund-123947</travel-fund-link>

No. Once you select the "Flight Swap" option and receive a confirmation email from Cebu Pacific verifying that the request is approved, the change applies to all passengers in the booking.

Offers are subject to availability. Once all available seats for the applicable offer have been taken, the offer will automatically expire. Offer availability is subject to change and may be modified at any time without prior notice.

Please keep in mind that once you select an option and receive a confirmation email, the action cannot be reversed, and the transaction is non-refundable. Make sure to review all the details before confirming.

If you have already checked in and received an offer, you may still accept it as long as the offer is still valid and seats are available at that time.

We recommend reviewing and responding to the offer as early as possible.

For more information, please review the full terms and conditions of the offer: <terms-of-use-link>https://www.cebupacificair.com/en-PH/pages/travel-info/conditions-of-carriage</terms-of-use-link>

Please note that not all passengers will receive an offer, and availability may vary depending on timing, travel dates, and other operational factors. If you wish to voluntarily change your flight without an offer from Cebu Pacific, you can do so by accessing "My Bookings" and paying the corresponding service fee and fare difference, if applicable. For more information on how to change your original itinerary, please visit: <change-flight-link>https://help.cebupacificair.com/article/voluntary-rebooking-cancellation-120712</change-flight-link>

No. Once you accept the offer and the change is confirmed, the transaction is final. Your original flight will be canceled, and the Travel Fund credits will be issued accordingly. We recommend reviewing the offer details carefully before confirming.

No. Participating in the “Flight Swap” program is completely free and voluntary. If you choose to accept an offer, you will receive the full amount stated as Travel Fund credits—without any deductions, processing fees, or hidden charges.

The “Flight Swap” program is offered on a rolling basis and only for selected flights, depending on operational needs and demand forecasts.

Rest assured that when your booking qualifies, Cebu Pacific will notify you directly through our official notification channels.

Go Rewards points are earned once the registered member has flown the flight. If you decide to rebook your flight (Flight Swap), you can still earn Go Rewards points as long as you enter your membership number before your departure date.

Please contact Cebu Pacific’s <customer-care-link>Customer Care team</customer-care-link> for assistance.

For further details, please review the Terms and Conditions of the “Flight Swap” offer at: <terms-of-use-link>https://www.cebupacificair.com/en-PH/pages/travel-info/conditions-of-carriage</terms-of-use-link>